| SATURN COMPUTERS |
|
One-Year Limited Warranty
Opnet International manufactures its systems from parts and components that are
new in accordance with industry-standard practices. Opnet International uses
industry recognized quality components in our systems. Opnet International
warrants that the computer systems it manufactures will be free from defects in
materials and workmanship. The warranty term is one year beginning on the date
of invoice, as further described below. The warranty is nontransferable.
This warranty does not cover damage due to external causes, including accident,
abuse, misuse, problems with electrical power, servicing not authorized by Opnet
International, usage not in accordance with product instructions, failure to
perform required preventive maintenance, and problems caused by use of parts and
components not supplied by Opnet International.
This warranty does not cover any items that are in one or more of the following
categories: software; speakers; external devices; accessories or parts added to
a Opnet International system after the system is shipped from Opnet
International; accessories or parts furnished by Customer for inclusion into new
system; Monitors, keyboards, and mice that are included on Opnet International’s
signed system quote list are covered under this warranty; all other monitors,
keyboards, and mice are not covered.
ALL Printers (Cannon/HP/Lexmark) carry a three (3) mths. warranty. All warranty
issues concerning HP Printers are honored by HP DIRECT. Customers are advised to
contact HP at the following toll free number Tel. 1-800-711-2884. concerning
printers within the 3 mths warranty period. If not able to do so Opnet will
assist in obtaining warranty for customer through necessary procedures.
All monitors sold by Opnet International carry a one (1) year warranty effective
from the date manufactured.
Opnet International will repair or replace products found to be defective in
material or workmanship. To request warranty service, you must call Opnet
International within the warranty period. A Opnet International Technician will
determine by phone if warranty service is necessary. If warranty service is
required, Opnet International requires that the computer system or CPU be
brought instore for inspection by an Opnet Technician before authorization of
parts replacement/repairs be done.
Onsite* visits for diagnosis will incur a $150.00 service per hr or any part
thereof.
NOTE: Before you schedule an onsite warranty call, back up the data on the
hard-disk drive(s) and any other storage device(s) in the product(s). Remove any
removable media, such as diskettes, CDs, or PC Cards. If you have any questions,
call Opnet International for clients assistance. Opnet International will not be
held liable for any loss of information/data during repairs to any customers
computers. If customers request that data should be backed up by an Opnet
service technician a service fee will be implied.
Opnet International owns all parts removed from repaired products. Opnet
International uses new parts made by various manufacturers in performing
warranty repairs and building replacement products. If Opnet International
repairs or replaces a product, its warranty term is not extended. These
provisions apply to Opnet International’s one-year limited warranty only.
ORIGINAL DELIEVERY NOTE REQUIRED FOR ALL RETURNS.
AFTER WARRENTY PERIOD
Customers a free to call in even after warranty is up on any product purchased
form Opnet International for clients assistance. Our help
& support team are always willing and at your disposal concerning issues
dealing with our products. Opnet will give assistance to clients in the area of
repairs, servicing and upgrades even after warranty is up. Opnet Service
Department can be contacted directly Tele: 657-2229 Ext 105
Opnet International will warranty only the work performed and parts used in the
process of repair for a period of 90 days from the time the work is done. Opnet
International will not be responsible for damages as a result of customer
mishandling, negligence, problems with electrical power and abuse.